Rogue movers typically work like this: Without ever
visiting your home or seeing the goods you want moved, they give a low-ball
estimate over the phone or Internet. Once your goods are on their truck,
they demand more money before they'll deliver or unload them. They hold your
goods hostage and force you to pay more—sometimes much more than you thought
you had agreed to—if you want your possessions back.
Your best
defense is to recognize a rogue mover before they have your goods. Here are
the "red flags" to look out for:
- Call
the United States Department of Transportation (US DOT) at
202-366-4000,
and give them the moving company's US DOT # and MC #... ask how many
federal violations the has and how may consumer complaints have been
filed against them.
http://www.dot.gov/
- Access the Safety And Fitness Electronic Records
System (SAFER) and research
the company Data at:
http://safer.fmcsa.dot.gov/CompanySnapshot.aspx
-
Contact the Better Business Bureau (BBB) in the same city that the
company is located and ask how may consumer complaints have been filed
against them. http://www.bbb.org/
-
Search you favorite online search engine for the moving company's name
and for "reviews". read all the reviews you can find about them.
-
The mover doesn't
offer or agree to an on-site inspection of your household goods and
gives an estimate over the phone or Internet—sight-unseen. These
estimates often sound too good-to-be-true. They usually are.
-
The moving company
demands cash or a large deposit before the move.
- The
mover doesn't provide you with a copy of "Your
Rights and Responsibilities When You Move,"
a booklet movers are required by Federal regulations to supply to their
customers in the planning stages of interstate moves.
-
The company's Web
site has no local address and no information about licensing or
insurance.
-
The mover claims
all goods are covered by their insurance.
-
When you call the
mover, the telephone is answered with a generic "Movers" or "Moving
company," rather than the company's name.
-
Offices and
warehouse are in poor condition or nonexistent.
- On
moving day, a rental truck arrives rather than a company-owned and
marked fleet truck
On moving day, the price to move is doubled or
tripled. If this happens, you should ask the movers to leave, and call a
different moving company.